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DEALING WITH
CONFLICT AND CONFRONTATION
COURSE DESCRIPTION: Dealing with conflict and confrontation is one of the most important skills you can learn. Most of us have a certain dread of confrontation-we fear being cheated; we’re scared of letting others know what we really think and feel for fear they’ll use it against us; we believe our honesty will hurt other so we avoid confrontation or put on a strong front. LEARNING OBJECTIVES: To accept human differences as inevitable To help you lose your fear of conflict To teach you maneuvers people use to get what they want so that you can protect yourself To present alternatives to the fight/flight behaviors most of us currently use in confrontations. To learn to problem solve instead wanting to get even TOPICS COVERED: LESSON 1: Analyzing Conflicts LESSON 2:Non-Confrontational Conflict-Resolution LESSON 3: Contending LESSON 4: Escalation LESSON 5: Problem Solving REGULATORY REQUIREMENT: Please see the state/regulatory requirement from the course catalog page.
Strategies and Their Effects
SEAT TIME: This course has been approved for 2 hours.
COURSE PRE-REQUISITE: N/A
TESTING: Final Exam - You will be required to pass the final exam with a 70% in order to receive course credit.
COURSE COMPLETION: Upon successful completion of this course you will be able to print your certificate online.
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