This course introduces the ISO 9001:2008 standard by presenting a brief history of the standard and then discussing the advantages this international model provides to any organization desiring to develop a quality management system built upon identifying the processes within a business, developing consistent production plans for that business and implementing structured improvements to succeed in today’s competitive marketplace.
Lesson 1: Introduction to ISO and its Purpose
International Standards for Quality
Definition ISO
International Trade
The importance of ISO 9000
The purpose of ISO
Quality Systems
Lesson 2: Quality Management Principles
The eight quality management principles
Customer-Focused organization
Leadership
Involvement of people
Process Approach
System approach to management
Continual improvement
Factual approach to decision making
Mutually beneficial supplier relationships
Lesson 3: Introduction to the Requirements of the ISO 9000:2008 Standard
Interpretations of Key Terms
Elements of A Quality System
ISO 9000:2008 Standard
Quality Management Process Model
Quality System Requirements
Management Responsibility
Resource Management
Product Realization
Measurement, Analysis and Improvement
Summary
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